Return and Exchanges

Website: https://berthaeddie.com
Email: supportinfo@berthaeddie.com

At Bertha Eddie, we are committed to ensuring that every customer enjoys a satisfying and pleasant shopping experience. We take pride in the craftsmanship, design, and quality of our printed bags, and we want you to be completely happy with your purchase. However, if for any reason you are not fully satisfied, this Return and Exchanges Policy outlines your options and our procedures for returning, exchanging, or resolving issues with your order.

This policy applies to all purchases made directly through our official website, https://berthaeddie.com.

1. Eligibility for Returns and Exchanges

To qualify for a return or exchange, please ensure that:

• The request is submitted within 14 days of receiving your order.
• The item is unused, unwashed, and undamaged, with all original packaging, tags, and protective materials intact.
• The product must not show any signs of wear, stains, or alterations.
• You can provide a valid proof of purchase (order number, invoice, or confirmation email).

Items that do not meet these conditions may not be eligible for return or exchange. We reserve the right to decline requests that do not comply with this policy.

2. Non-Returnable and Non-Exchangeable Items

For hygiene and quality control reasons, certain items cannot be returned or exchanged. These include but are not limited to:

• Custom or personalized printed bags created according to customer specifications.
• Items purchased during clearance or final sale promotions.
• Gift cards, promotional items, or complimentary products.
• Products showing signs of intentional damage or improper care.

Please review your order carefully before confirming your purchase to avoid issues with non-returnable products.

3. How to Initiate a Return or Exchange

If you wish to return or exchange an item, please contact our Customer Care Team at supportinfo@berthaeddie.com before shipping the product back to us.
Your email should include:

1. Your order number and name.
2. A clear reason for the return or exchange (e.g., wrong item, defective item, change of mind).
3. Supporting photos or videos if the product is defective or damaged.

Once we receive your request, our team will respond within 2–3 business days with detailed instructions on how to proceed. Please do not return any item without prior authorization, as unapproved returns may not be accepted or refunded.

4. Return Shipping and Costs

Return shipping costs depend on the reason for the return:

• If you received a defective, damaged, or incorrect item, we will provide a prepaid return label or reimburse the return shipping fee once verified.
• If you are returning the item for personal reasons (such as change of mind, incorrect size, or color preference), the customer is responsible for the shipping cost of the return.

We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item without tracking information.

5. Processing Time and Refunds

Once your returned item is received and inspected, we will notify you by email regarding the approval or rejection of your refund or exchange.

• Approved refunds will be processed within 7–10 business days, depending on your payment provider’s policies.
• Refunds will be issued to the original method of payment used during checkout.
• Shipping fees, customs duties, or other handling charges are non-refundable unless the return is due to an error on our part.

For exchanges, we will dispatch your replacement product once the returned item has been received and verified. In the event that the requested item is out of stock, we may issue a store credit or full refund instead.

6. Damaged or Defective Items

We take great care in packaging and inspecting our products before shipping. However, if you receive a damaged or defective printed bag, please notify us within 7 days of delivery.

To process your claim efficiently, please send the following to supportinfo@berthaeddie.com:

• Your order number.
• A detailed description of the issue.
• Clear photos of the damaged or defective area and the packaging.

Once verified, we will offer one of the following solutions based on availability:

• A replacement of the same product.
• A store credit equal to the original purchase value.
• A full refund for defective or damaged items.

7. Late or Missing Refunds

If you have not received your refund within the expected timeframe, please:

1. Recheck your bank account or credit card statement.
2. Contact your payment provider, as it may take several business days for funds to be officially posted.
3. If you have completed these steps and still have not received your refund, please contact us at supportinfo@berthaeddie.com, and we will investigate promptly.

8. Exchange Policy

We understand that sometimes the product you receive may not meet your expectations in color, size, or design. You may request an exchange for another item of equal or lesser value (subject to availability).
If the exchanged item is priced higher, you will be required to pay the difference.
All exchanges must comply with the same eligibility rules as returns — the item must be new, unused, and in its original packaging.

9. International Orders

For customers outside our primary shipping region, please note that international returns may incur additional shipping fees and customs charges. These are the responsibility of the customer unless the return is due to an error on our part.

Please ensure that any return package is clearly marked as a “Returned Goods” shipment to avoid unnecessary customs delays or fees.

10. Policy Updates

Bertha Eddie reserves the right to modify or update this Return and Exchanges Policy at any time to reflect changes in our business operations or consumer protection laws. All updates will be posted on this page with an updated revision date. Customers are encouraged to review the policy periodically to stay informed.

11. Contact Us

For any questions or concerns about your order, return eligibility, or refund process, please don’t hesitate to contact our Customer Support Team at:
📧 supportinfo@berthaeddie.com
🌐 https://berthaeddie.com