Frequently Asked Questions (FAQ)
Website: https://berthaeddie.com
Email: supportinfo@berthaeddie.com
1. Who is Bertha Eddie?
Bertha Eddie is a modern lifestyle brand specializing in high-quality printed bags designed to combine creativity, practicality, and fashion. Our mission is to bring personality and charm into everyday accessories by offering customers durable, stylish, and eco-conscious bags that suit a variety of occasions. Whether you’re looking for a statement tote, a casual shoulder bag, or an artistic handbag, we aim to provide exceptional quality and design with every purchase.
2. Where can I buy Bertha Eddie products?
All of our products are available exclusively through our official website, https://berthaeddie.com. We do not currently sell through third-party platforms or physical retail stores to ensure authenticity and quality control. Purchasing directly from our website guarantees that you receive genuine Bertha Eddie products with full customer support and warranty coverage.
3. What materials are used to make your printed bags?
Our printed bags are crafted from a variety of premium materials, including eco-friendly canvas, high-quality PU leather, durable polyester blends, and other sustainable fabrics. We carefully select materials that balance strength, comfort, and aesthetic appeal. All prints are applied using advanced printing techniques to ensure color vibrancy and long-lasting wear resistance.
We are committed to maintaining ethical sourcing and sustainable production wherever possible, reflecting our brand’s dedication to both style and responsibility.
4. How do I place an order?
Ordering on berthaeddie.com is simple and secure.
- Browse through our collections and select your preferred printed bag.
- Choose the desired size or color (if applicable).
- Click “Add to Cart.”
- Proceed to Checkout, where you’ll enter your shipping details and payment information.
- Once your order is placed, you’ll receive a confirmation email with your order summary.
If you encounter any issues while ordering, our support team is available at supportinfo@berthaeddie.com for assistance.
5. What payment methods do you accept?
We accept most major payment methods, including Visa, MasterCard, American Express, PayPal, and other secure online payment gateways. All transactions on our site are encrypted for safety and processed through trusted payment providers to protect your personal and financial information.
Please ensure that your billing details match the information registered with your payment provider to avoid processing delays.
6. How long will it take to receive my order?
Delivery times depend on your location and the shipping option selected at checkout. Orders are typically processed within 2–4 business days, after which you will receive a shipping confirmation email with tracking information.
Estimated delivery times:
- Domestic (U.S.) Orders: 7–12 business days
- International Orders: 10–20 business days
Please note that unforeseen circumstances such as customs delays or courier issues may occasionally extend delivery times. We recommend tracking your package for the most accurate updates.
7. Do you offer international shipping?
Yes, Bertha Eddie proudly ships worldwide. International shipping fees vary based on destination and order size, and these costs will be calculated during checkout. Please note that customs duties, import taxes, or handling fees imposed by your local authority are the customer’s responsibility.
We always strive to provide accurate customs documentation to help minimize additional fees, but these charges are beyond our control.
8. Can I modify or cancel my order after placing it?
We begin processing orders soon after they are placed to ensure timely delivery. If you wish to cancel or modify your order, please contact us at supportinfo@berthaeddie.com within 12 hours of placing it. After the order has entered the shipping process, we are unable to make changes or cancellations.
If the package has already shipped, you may refer to our Return and Exchange Policy for further guidance on returning unwanted items.
9. What is your return and exchange policy?
We want every customer to be fully satisfied with their purchase. If for any reason you are not happy with your printed bag, you may request a return or exchange within 14 days of receiving your order.
Items must be unused, in their original packaging, and accompanied by proof of purchase. Returns due to defects or incorrect items will be eligible for a full refund or free exchange. For all other reasons, return shipping costs may apply.
For complete details, please visit our dedicated Return and Exchange Policy page.
10. My order arrived damaged or incorrect—what should I do?
We sincerely apologize if your order arrives in less than perfect condition. Please contact supportinfo@berthaeddie.com within 7 days of delivery and include your order number, a description of the issue, and clear photos of the product and packaging.
Once verified, we will offer a suitable solution, which may include a replacement, repair, or refund, depending on the situation.
11. Are your printed bags washable?
Most of our fabric and canvas printed bags can be gently spot-cleaned using mild soap and water. Avoid soaking, machine washing, or using harsh chemicals, as this may damage the prints or materials. For detailed care instructions, refer to the Product Care section on each product page.
12. How can I contact customer service?
Our customer support team is always ready to help with any inquiries about your order, product care, or general assistance.
📧 Email: supportinfo@berthaeddie.com
🌐 Website: https://berthaeddie.com
We strive to respond to all emails within 24–48 business hours. Your satisfaction is our priority, and we’re here to make your shopping experience seamless and enjoyable.
13. Do you offer bulk or wholesale orders?
Yes! If you’re interested in bulk purchasing or wholesale collaboration, please reach out to our team at supportinfo@berthaeddie.com with your company details, order quantity, and customization needs. We’ll get back to you with pricing options and production timelines tailored to your requirements.
14. How do I stay updated on new designs and promotions?
Subscribe to our newsletter or follow us on social media to receive exclusive updates, product launches, and special discounts. Our subscribers are often the first to know about limited-edition printed bag collections and seasonal offers.
15. Final Note
At Bertha Eddie, we’re passionate about transforming everyday accessories into expressive works of art. Thank you for trusting us with your fashion choices — your satisfaction drives everything we do.